30-Day Damage Guarantee — Shop with Confidence
At Eyvind Earle Art Prints, we want every customer to receive artwork in excellent condition. Please review our refund and replacement guidelines before placing an order.
1. Made-to-Order Artwork
Our posters, canvas prints, and framed prints are produced specifically for each order.
Because our products are printed on demand, we generally do not accept returns or exchanges based solely on a change of mind, except where required by applicable consumer protection laws.
2. Damaged or Defective Products
If your artwork arrives damaged, defective, or incorrectly printed, please contact us within 30 days of delivery.
To help us review your request, please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the damaged or defective artwork.
- Photographs of the packaging, if available.
After reviewing your request, we will arrange an appropriate resolution, such as a free replacement or refund.
3. Incorrect Orders
If you receive the wrong artwork, size, or print format, please contact us with your order details and photographs of the delivered product.
We will investigate the issue and provide an appropriate resolution.
4. Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
Because production may begin shortly after an order is confirmed, cancellations or modifications cannot be guaranteed once production has started.
5. Lost Packages
If your package appears lost in transit, please contact our support team with your order number and tracking information, if available.
We will investigate the shipment with our delivery partners and arrange an appropriate resolution.
6. Refund Processing
Once your refund is approved, it will be issued to your original payment method.
The time required for the refund to appear in your account depends on your payment provider and financial institution.
7. Consumer Rights
Nothing in this policy limits or excludes any statutory rights or remedies available to customers under applicable consumer protection laws.
8. Contact Information
If you have questions about refunds, replacements, or damaged orders, our support team is here to assist you.
Support Email: support@EyvindEarle.com
For assistance, please visit our Contact Us page.