At Eyvind Earle Art Prints, accessible at https://eyvind-earle.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, purchase artwork, or contact our customer support team.
1. Information We Collect
When you browse our website, place an order, or contact us, we may collect the following information:
- Personal Information: Name, email address, phone number, billing address, and shipping address.
- Order Information: Products purchased, selected artwork formats, sizes, payment details, and order history.
- Device Information: IP address, browser type, device information, and website usage data.
- Customer Communications: Messages, inquiries, and information provided through our contact forms or customer support channels.
- Marketing Preferences: Newsletter subscriptions and communication preferences, where applicable.
We may also collect information through cookies and similar technologies used to operate and improve our website.
2. How We Use Your Information
We use personal information for purposes including:
- Processing and fulfilling customer orders.
- Arranging artwork printing and delivery through our fulfillment partners, including Gelato.
- Processing payments securely through authorized payment providers.
- Sending order confirmations, shipping notifications, and tracking updates.
- Providing customer support and responding to inquiries.
- Improving our website, products, and shopping experience.
- Preventing fraudulent transactions and maintaining website security.
- Sending promotional communications where permitted by law and your preferences.
- Complying with applicable legal and regulatory requirements.
3. Shopify and Third-Party Services
Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer products and services.
We may share necessary personal information with trusted third-party providers, including:
- Shopify: Website hosting, checkout, and order management.
- Gelato: Print-on-demand production, order fulfillment, and delivery coordination.
- Payment Providers: Secure payment processing and fraud prevention.
- Shipping Carriers: Order delivery and shipment tracking.
- Analytics and Marketing Providers: Website performance measurement and advertising, where enabled.
These service providers receive information necessary to perform their respective services, subject to applicable contractual and legal requirements.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to provide essential shopping functions, maintain shopping carts, remember preferences, improve website performance, and understand visitor interactions.
Where enabled, analytics and advertising technologies may also be used to measure marketing effectiveness and deliver relevant advertisements.
You can manage cookies through your browser settings and any cookie preference controls available on our website. Where legally required, we request consent before using non-essential cookies.
5. Sharing and Disclosure of Information
We may disclose personal information to service providers assisting with our business operations, when required by law, to protect our legal rights, or in connection with a lawful business transaction.
We do not sell customer personal information for monetary compensation. However, certain advertising or analytics activities, where enabled, may qualify as sharing or sale under applicable privacy laws.
Where required, we provide applicable privacy choices and opt-out mechanisms.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
Payment transactions are handled through authorized payment providers using their security systems.
Although we make reasonable efforts to safeguard information, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and comply with legal obligations.
When information is no longer required, we take appropriate steps to delete or otherwise handle it in accordance with applicable laws.
8. Your Privacy Rights
Depending on your country or region, you may have rights concerning your personal information, including:
- Requesting access to personal information we hold about you.
- Requesting correction of inaccurate information.
- Requesting deletion of personal information, subject to legal exceptions.
- Requesting restrictions on certain processing activities.
- Objecting to certain uses of your information.
- Withdrawing consent where processing is based on consent.
- Opting out of certain targeted advertising or data-sharing activities, where applicable.
To exercise applicable privacy rights, please contact our support team using the information below. We may request reasonable verification of your identity before processing certain requests.
9. International Data Processing
Because we operate an online store serving customers in multiple countries, personal information may be processed or stored by service providers located outside your country of residence.
Where required by applicable law, international data transfers are subject to appropriate legal safeguards.
10. Children's Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children in violation of applicable laws.
If you believe a child has provided personal information to us, please contact our support team so we can review the matter.
11. Marketing Communications
If you subscribe to our mailing list or otherwise provide valid consent where required, we may send updates about products, promotions, and store announcements.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.
Transactional messages, including order confirmations and shipping notifications, may still be sent when necessary to complete your purchase.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, website functionality, service providers, or legal obligations.
Any updates will be published on this page. We encourage customers to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or wish to submit a privacy-related request, please contact us.
Support Email: support@EyvindEarle.com
For assistance, please visit our Contact Us page.